Refund policy

Returns & Refunds Policy

Thank you for shopping with us. We take pride in the quality of our products and want you to feel confident in your purchase. Please review our policy below.

We have a 30-day return policy for candles, which means you have 30 days after receiving your item to request a return. All earring sales are final and are non-returnable and non-exchangeable for hygiene and safety reasons. 

To be eligible for a return, your candle must be in the same condition that you received it, unused and unlit and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return or for any questions about returns, you can contact us at hello@wanderpeaksandpines.com. Once the return is accepted we will send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We will gladly replace or refund earrings or candles, including wholesale orders, if they arrive damaged or if you receive the wrong item. Please contact us within 7 days of delivery if an item is damaged or incorrect and provide clear photos. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like earrings (for hygiene reasons) and custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Wholesale Orders
All wholesale orders are final sale and are not eligible for returns or exchanges, except in cases of damage or incorrect items (see Damages and Issues above). 

 

Return Shipping Costs
We will gladly cover the shipping costs for any damaged, defective or incorrect items. Once the return is approved we will send the shipping label. Customers are responsible for all other return shipping costs once the return is approved. 

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@wanderpeaksandpines.com.